Account and product
Sign-in, email verification, devices, entitlements, workflow errors, or product guidance.
support@aiconcept.artAIconcept support
Get the right help on the first reply
Choose the channel that matches your issue so our team has the context to handle account, payment, security, and workflow requests.
Support channels are monitored during business hours. Never send a password, OTP, or API key.
Payments and AICoin
Checkout, transactions, invoices, refunds, or credits that have not appeared.
billing@aiconcept.artSecurity report
Vulnerability reports, suspected account takeover, or sensitive data concerns.
security@aiconcept.artWhat to include
- The sign-up email and affected app (never include sign-in details).
- A transaction ID, request ID, or timestamp when available.
- Reproduction steps, device, browser, and screenshots with sensitive data redacted.
Self-service and trusted information
The health endpoint is for technical checks; contact support with a request ID for an incident.
AIconcept will never ask for a password, OTP, private key, or API key by email.
security@aiconcept.art